Many years ago, I signed up with SingTel mobile and then switched to Starhub when the contract expired as Starhub was having free incoming call plans. At that time, I paid S$10 for number retention to keep my SingTel mobile number 96317889 while having a new number 91008709 with Starhub. The number retention service later became free of charge.
When I moved to Upper Bukit Timah and the sign of Starhub was bad, I switched back to SingTel mobile with the old number retention service canceled from Starhub and released back to SingTel mobile. I got my 96317889 back as my primary number and my Starhub mobile number 91008709 with number retention.
I am satisfied with number retention as it allow us to be contactable no matter how many times you change from one to another service provider without having to pay extra.
Unfortunately,
with advances in Technology, IDA came up with Full Mobile Number Portability system which is not able to have number retention at the same time. So creating new revenue for the local service providers as we have to sign up another account to retain the other number.
Forward the secondary number to the primary number so that we do not have to carry two handsets.
To 130000 people who has been switching from one service provider to another, there is no benefit at all, but additional cost of at least $20.33 per month. Total revenue created for service provider is S$2,642,900.00 if we opt to keep the second number, with the minimum monthly subscription plan of S$20.33 assuming no charge for SIM card.
In case of Starhub subscribers, they are recommended to take up Shareplus which is S$10.70 per month and S$37.45 for the SIM card.
One way we can do is to wait till the second number to be recycled back to the consumer and call the new owner to inform our contacts to call us on the number we are holding on.
When I call or send short messages, I can easily identify myself, so I am not concern with Full Mobile Number Portability of showing my caller ID. I am concerned with not reachable by my friends and contacts who might not update their records.
It seems that IDA has only the new subscribers and service providers in mind when deciding on the new system.
So we have to comply with the new system and not to keep the second number by giving up one of the number.
When we deploy any IT project, we would consider the existing environment, and provide a smooth transition.
If this is a IT project, I am sure any IT solution provider would consider that fact that some users are having two numbers over the years ( 6 or more ). Some of the contacts might be oversea and almost impossible to keep track of. To send notification is almost impossible. So we would have some way to inform the caller with a bounce message announcing the new number instead of "the number is no longer in used". We would have put the reachability or availability in high priority for existing users. And for new users, we would not provide such service similar to number retention.
So If we have the say in the transition, we would propose a cut off date after which no more new number retention is allowed while the Full Mobile Number Portability is implemented. And the users are offer an announcement service which they can subscribe for a certain period, instead of simply asking them to sign up another account so that they can do the forwarding again. We would also let them choose to sign up another account if they prefer to do so.